Refund policy
30-Day Money-Back Guarantee
We want you and your pet to love your Furova. If you are not satisfied for any reason, you may return your order within 30 days of delivery for a refund of the product price.
How to Start a Return
Email us at getfortis@gmail.com with your order number and the reason for your return. Please do not send any item back before receiving return instructions from our team. Items returned without prior approval will not be accepted.
Change-of-Mind Returns
- Returns are accepted within 30 days of delivery.
- Items must be clean, in resalable condition, and include original packaging where possible.
- Customers are responsible for return shipping costs.
- Once your return is received and inspected, your refund will be issued to your original payment method within 5 to 10 business days.
- We reserve the right to deduct up to 30% of the product price for items returned heavily used, damaged, or missing components.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, contact us within 30 days of delivery with:
- Your order number
- A clear photo or video showing the issue
- A short description of the problem
Once your claim is approved, we will ship a free replacement at no cost to you. In many cases we will not require you to return the original item. If a replacement is unavailable, we will issue a full refund.
Non-Returnable Items
- Used filter cartridges (for hygiene reasons)
- Items damaged through misuse, improper handling, or normal wear and tear
- Items returned without approval or outside the 30-day window
- Gift cards
Late or Missing Refunds
If you have not received your refund after 10 business days, first check with your bank or card provider, as processing times vary. If it still has not arrived, contact us at getfortis@gmail.com and we will help track it down.